For more than 20 years, I have helped public sector and non-profit organizations working in constrained budget environments to deliver better service and greater value to the people they serve. I help leaders and teams identify where their efforts will have the greatest impact, so that improvement comes from focus and clarity rather than additional resources.
Effective service design puts people first. Services should be clear, inclusive and operationally sound. My work begins with the needs, pain points and goals of both the people who use a service and the people who deliver it. From there, I examine the full service journey, including the visible and invisible labour within processes, policies, systems and handoffs. Lasting results also require capacity for continuous improvement, change that can scale, and sustainability within the organization.
I am currently on secondment as Executive Director, Business Transformation, in the Division of the Vice-President and Provost at the University of Toronto. My permanent role is Executive Director, Office of the Vice-Provost, Students, also at the University of Toronto.
To learn more about my emerging practice as a constructive disruptor, visit romeokilo.ca
Service Design Professional accreditation pending
Lean Six Sigma Green Belt
Master of Arts, Leadership, University of Guelph
Project Management Certificate, Ryerson University
Project Management Professional (PMP)
Bachelor of Arts, Fine Art, Wilfrid Laurier University
Toronto, Ontario
Read about my impact …
“Robyn has an incredible ability to identify areas of improvement and develop measurable, achievable and inclusive actions to fix it. Her professional experience and relevant education, coupled with her work ethic and approachability, make her stand out in the field. ”
Robyn was Convergence.tech's client within Ryerson University’s Registrar’s Office. She was keenly engaged right from the start. This active commitment extended to her dedicated support for our diverse project efforts, including her engagements between us and her extended team. She had a particularly clear vision of what she wanted, which helped to significantly reduce deliverable ambiguity, and her eagerness to build synergistic relationships and to integrate new information with her own frames of reference is a sure strength that resulted in a mutually successful project outcome. We would be delighted to work with her again anytime.
— GUY PEARCE, Chief Digital Officer & Chief Data Officer
Robyn has a knack for innovation and isn’t afraid to embrace new ideas that might lead to positive change. On top of being a respected leader in many professional communities she has been a trusted colleague and has shown a willingness to provide advice, share experiences, and empower those around her.
— CHRISTOPHER ROONEY, Senior Director, Office of Research and Innovation Trent University
Robyn is a supportive, encouraging, and visionary leader, who is able to unlock the strengths of her team and partners, resulting in efforts that truly demonstrate our organizational values of collaboration and excellence.